Medication Services Attendance Policy
We want you to be successful in treatment. In order for treatment to be helpful, it is important that you are regularly present at appointments. Missed appointments may be a sign that it is not the right time for you to participate in treatment. When you schedule and miss appointments, you are both delaying time it takes for you to feel better, and you are taking an appointment time that could be used by other individuals who need help. As a result, we must limit the number of missed appointments that you are allowed.
For client in medication services:
If in a twelve (12) month period you miss two (2) appointments without calling more than 24 hours in advance, you will be unable to reschedule an appointment with your medication provider for the next six months. In order to receive treatment, you must walk-in to the clinic on available days and wait. Those waiting without an appointment will be seen on a first-come, first-served basis. Those with scheduled appointments will have priority. It is not guaranteed that you will be seen the same day you walk-in if no openings become available, and it is not guaranteed you will see a prescriber with whom you are familiar.
If you are not appropriately participating in treatment and are identified by a Clark Center provider to have severe concerns, you will receive contact from a crisis or outreach worker who will remind you of treatment goals and who will encourage participation in treatment.
To assist you in remembering appointments, a Clark Center staff person will place a courtesy reminder call or text two days prior to a scheduled appointment. If after receiving that reminder you know that you will not be able to attend the appointment, you have an opportunity to cancel more than 24 hours from the appointment time. If you are not receiving reminder texts or calls, it is your responsibility to ensure the Clark Center has the correct contact information and that your phone is able to accept calls and take messages.
In the event the agency cancels an appointment due to staff absence or weather closure, nothing will be counted against the you, and you will be offered the next available appointment time.
If you feel that any missed appointments was due to Clark Center error or the absence was due to unavoidable circumstance that could be considered an emergency situation, you may present your case, with proof of the circumstances to the Clinic Director for consideration.